Email Types are use to distinguish between various categories (or types) of email messages you may send. Using email types helps you sort and filter your email messages, as well as allows you to track the progress (or status) of your emails based on type. Use the tools on the ribbon to add or delete an email type, rearrange the order of the types, and print or export the email types list. Go to Maintenance > Communication > Email Types.
Email Types Maintenance
Description - Enter the name of the email type you are creating.
Inactive - Mark a type as "inactive" if you no longer use it, but have used it in the past.