Customer Service Center

Today's customer service industry is obsessed with “customer satisfaction,” but we believe that bar is too low! Satisfaction is not a measure of success, it’s just enough to get by. Like a "C" grade. We want our customers to be happy. Thrilled. Ecstatic. If you are merely satisfied with our products and our service, we're not doing our job!

To serve you better, we’ve compiled a list of FAQs. If you don’t see your question below, just click the Contact Us link at the bottom of this page and we’ll be glad to answer it!

Billing Questions

» Why am I seeing a monthly charge on my credit card statement?
» How do I cancel my monthly subscription or maintenance plan?
» How do I update my credit card info used for automatic billings?
+ Billing information

Add-Ons and Upgrades

» How do I upgrade from one product to another?
» Can I add an OnLocation license to my Spectra product?
» Can I add an subscription to my product?
» Does StudioPlus have an offsite backup service for my data?
+ Add-ons and upgrades

Technical Support Questions

» Do I get technical support with my product?
» What is a maintenance plan?
+ Visit maintenance plans

Credit Card Processing

» Why should I process credit cards through my StudioPlus product?
» How do I start processing credit cards?
+ Visit credit card processing

Contact Us

» Do you still have a question not answered here?
» Are you dissatisfied with the service we're providing?
+ Contact Customer Service