facebook rss
Before contacting tech support, have you tried to search for an answer to your issue? It's the fastest way to get an answer!

Option One - Chat Support

Have a quick question or need help finding something? Try chatting with one of our techs.
See bottom right of browser for Chat access


If we are away in chat during support hours, you can still send us a message! Just provide us with as many details as possible and we will get back to you as soon as we can!


Option Two - Email Tech Support

Only submit one issue per ticket so we can give each of your issues the attention they deserve.

Click here to send Tech Support an email

We want to help you solve your problem as quickly as possible. Any additional details you provide will help us do that. If available, please give us specific information about such things as:

» Error messages: If you receive an error message, what is the exact error message on your screen?
» Problem description: What exactly is the software is doing?
» Timing: When did the problem start?
» Sequence: Did anything else happen around the time the problem started, like a system update or computer crash?
» Troubleshooting: What troubleshooting have you already tried to resolve the issue?

Option Three - Phone Support (Callback Service)

Call us at 763.552.5500 and press 2 for Technical Support. You will be invited to leave a voicemail, and we will return your call as soon as possible, usually within 24 hours. Priority is given to studios that are completely down.

To help us support you quickly, please include your name, phone number, a brief description of your issue, and the best time to call you back. The more details you share, the better prepared we will be when returning your call. For more examples of the kind of information that's helpful, see the Email Support section above.


StudioPlus Phone Support Hours

Monday – Friday:
 8:30 AM – 5:00 PM
Note: All times are US Central Time Zone.