Home > Optional Add-Ons > StudioPlus Mail > Managing StudioPlus MailManaging StudioPlus Mail
See StudioPlusMail Definitions for more info.
The StudioPlus Mail service automatically maintains two block lists - the Bounce List and the Spam Report List. A third block list - the Unsubscribe List - is optional and can be enabled on the Email tab in Maintenance > Preferences > Company (Studio) Preferences. See Setting up StudioPlus Mail for more information on enabling this option. When an email is undeliverable, reported as spam, or unsubscribed by the recipient, the email address is automatically added to one of these block list in Spectra/myStratus. Here's more information about each list:
Unsubscribe List - Managing unsubscribes is key to getting maximum email delivery. If your customers have an easy way to tell you they’d like to stop receiving your email besides using the spam button it will give you valuable insights without affecting your reputation. By enabling unsubscribe tracking, your customers will be given the option to "unsubscribe" from your email lists. When they do, their email address is added to an Unsubscribe List. Spectra/myStratus will no longer send emails to email addresses on this list. NOTE: Transactional emails can still be sent if the "Bypass Blocks" option is enabled in on the Email tab in Company (Studio) Preferences. See also: Setting up StudioPlus Mail
Bounce List - A bounce occurs when a message is permanently rejected by the recipient's server, either because the email address is not valid or does not exist...in other words, the email is undeliverable. Spectra/myStratus will no longer send bulk emails to email addresses on this list. NOTE: Transactional emails can still be sent if the "Bypass Blocks" option is enabled in on the Email tab in Company (Studio) Preferences. See also: Setting up StudioPlus Mail
Spam Report List - If a person who receives your email message reports the email as spam, we are notified by the ISP and that email address is added to a Spam Report List. Spectra/myStratus will no longer send emails to email addresses on this list. NOTE: Transactional emails can still be sent if the "Bypass Blocks" option is enabled in on the Email tab in Company (Studio) Preferences. See also: Setting up StudioPlus Mail
Open the client record and take a look at their email address. If one or more of the client/family members' email addresses are currently being blocked, you'll see a red symbol (see image below). Click the symbol to see which addresses have been blocked, along with the reason (spam report, bounce, or unsubscribe).
Yes, you can remove them from a block list. But be careful, your reputation may depend on it! Read the "Maintaining a Good Reputation" section above if you haven't already. If you find that an email address is on a block list you can:
Reinstate the address - If you have a legitimate reason to put the email address back into service, just click the link to remove it from the block list. Again, to maintain a good sender reputation, this should not be done without a legitimate reason. NOTE: Limit access to this feature with security settings in Maintenance > General (Studio) > Security Groups. See Security Groups for more information.
Delete the address - Delete addresses that simply aren't needed by clicking the link to remove the address from the client record. The email address will be permanently deleted from Spectra/myStratus.
One of the best ways to get the most out of the email analytics you'll see each month is to use email categories to organize your email campaigns. You can “tag” emails with a category, for example "Newsletter." This makes it easy to see how different types of emails you send (or campaigns) compare in terms of clicks, opens, and more. Email categories are incorporated into Triggers and the Communication Wizard. See also: Email Categories and Using the SendGrid Portal
Monitor how many emails you're sending right on the home page of the software. Just check the Services panel to see your totals for the current and the previous month. Are you close to going over? It's easy to change your plan! See below.
It's easy to change your plan. Here's how:
Go to Maintenance > Preferences > Company (Studio) Preferences and open the Email tab.
Choose a new plan from the drop-down list.
Click OK to save your preferences.
That's it! The next time your account is billed (at the beginning of each month) the new plan will be in effect.
After an email is sent to a client, SendGrid will automatically track whether the email was received, opened, bounced, etc. It will even track whether or not a client clicks a link within an email. After receiving this information from the email provider, SendGrid will also send this information into myStratus. Note: Incoming emails will not have a delivery status. There are three ways to view this information within the software:
With the Outgoing communication record open, the Delivery Status will be listed on the record. Click the status to view complete full details of the full Email History. If an email was sent to multiple email addresses, each email will be listed with its own statuses.
In the Messages hub, open the Column Chooser and select the column(s) you want to view. Click OK to add these columns to the Communications hub.
From any record the email was sent from (e.g. Client record, Session record, Invoice record, etc.) select the Communication tab. The client's emails will be listed as well as their Delivery Statuses.