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Messages Hub

The Messages hub is where you'll find a list of all your emails and SMS text messages. Use the tools on the ribbon to export, search, and quickly create new records. The hub can be customized, sorted, and rearranged. 

Messages Hub Ribbon

 Icon Name Description
  Export to Excel

Export the current list of messages to an Excel file. Note: The export will contain only those messages that are currently listed.
  Refresh Refresh the grid to reflect any database changes that may have occurred.
  Delete Delete the selected record. This will delete any associated records PERMANENTLY. Note: We recommend opening the record before deleting it to make sure it is the correct one. 
  Search Search by User, Department, Email Type, or Email Status. Narrow the search by using the following options:
  • Inbox - View only incoming messages.
  • Sent Items - View only sent messages.
  • Unlinked - View only messages that aren't linked to a client or task.
  Appointment or Session Launch the Scheduling Wizard to create a new session or appointment. See also: Using the Scheduling Wizard  
  Client Create a new client. See also: Creating a Client
  Quick Sale Create a new "Quick Sale" invoice that is not related to a client. See also: Creating a Quick Sale Invoice
  Task Create a new task. See also: Creating a Task
  Message Create a new email or SMS text message. 
  Reply Reply to the sender of a message.
  Reply All Send a reply to the message sender, along with any other recipients that received the original message.
  Forward Forward a message to another person. 
  Mark Unread Mark a message as unread to display the message in bold in the list. 

Managing the Messages Hub

Sorting the List

  • Click on any column header to sort the list by that column.
  • Click a second time to sort in reverse order.
  • Narrow down the list by using the Search section of the ribbon.

Changing the Layout

  • Rearrange the columns by dragging and dropping a column header to a new position.
  • Resize columns by positioning the mouse between two column headers and dragging the bar.  

Choosing Different Columns 

  • To add or remove columns from the hub, click the down arrow in a column header and select Columns. Check the columns you want to see and uncheck the ones you don't need.

See also

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